FAQ/Policies/Shipment Dates

Shipment Dates: 

Telekinesis Preorder: Skeins set to ship 6-8 weeks from date of order (on or before December 26th 2020). 

FAQ: 

What bases do you have available? What are they made of?

You can find a complete list of bases and their fiber contents here: https://kenyarn.com/pages/kenyarn-bases

When will your next shop update be?

I don’t have an update scheduled at the moment, but I recommend following Kenyarn on Instagram to see what colors I’m working on and what will be coming up.

Are you accepting new wholesale or retail accounts?

Yes! Please reach out to Jake at kenyarncontact@gmail.com to discuss stocking your shop with Kenyarn.  I am also currently accepting custom micro-collections for stockists. 

What does it mean when a listing says “Pre-order”?

Pre-order listings include a timeline for when the yarn will ship which can be anywhere from 6 to 8 weeks and sometimes longer depending on what is being offered. ALL listings include an estimated shipping date or are listed as 'ready to ship'. 

When will my yarn ship?

If your yarn was listed as "ready to ship" please allow 5-7 business days for your items to ship!   

Where is my yarn?

If you ordered yarn as part of a pre-order, the estimated shipping date was included in the listing. If it has been shipped already, you should have received a shipping notice with a tracking number. You can track your order here: https://tools.usps.com/go/TrackConfirmAction_input.

If you have not received a shipping confirmation, please check your spam folder to make sure it wasn’t marked as spam. If it has been more than 10 business days  (20 business days for international orders) from when you received your shipping confirmation, please email your order number and a request to check on the status of your order to kenyarncontact@gmail.com. Please be polite and wait for a response before emailing again. 

Are you able to collaborate with designers? 

Not at this time. 

When will my order ship if I get a mix of ready to ship and pre-order items?

Your entire order will ship together once the pre-order items are ready. If you want your ready to ship items to ship sooner, please place a separate order. 

Do you refund or combine shipping for multiple orders?

No. No exceptions. 

Can I purchase yarn to match a previous dye lot?

No. Yarn is dyed to order and while I try my best to keep dye lots similar, they will have variations due to the handmade nature of my work. Please be sure to order enough skeins for your projects as future batches may not be an exact match.

Store Policies/Information: 

1. Returns are not accepted on pre-ordered yarn. Exceptions include incorrect orders or damaged items. Returns or refunds will not be issued for shipments made to incorrect addresses. Please reach out to Jake at kenyarncontact@gmail.com with any issues regarding your order beneath any of these categories. Please be aware when placing your order that these skeins are hand dyed- natural variations in color occur, slight differences in dye lot are expected, and the occasional stray speckle or light spot may occur- these are not reasons for return. 

2. Shipping will not be combined on multiple orders. No exceptions. 

3. We cannot currently accept orders from the UK.